Refund policy

Refund Policy

90-Day Money-Back Guarantee

At VertaFlo™, we are committed to providing pain relief products that truly work. Because we believe in the effectiveness of our devices, we offer a 90-Day Money-Back Guarantee on eligible products. If more than 90 days have passed since your order was delivered, unfortunately, we cannot offer a refund or replacement.

Eligibility Criteria:

• Returns must be initiated within 90 days of delivery.

• Items should be in their original packaging and in good working condition.

• Proof of purchase (order number) is required.

Return Process:

1. Contact Support: Email our customer support at support@vertaflo.com with your order number and reason for return.

2. Instructions: Our team will provide you with return instructions and the appropriate return address.

3. Ship Your Item: Ship the item(s) back to our fulfillment center:

   VertaFlo Returns 1070 Montgomery Rd, Unit 673, Altamonte Springs, FL 32714

4. Inspection: Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

• Refunds will be issued to the original payment method.

• Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

• Exchanges are subject to product availability.

• If the desired item is out of stock, a full refund will be issued instead.

Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@vertaflo.com with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items: Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.